Delivering world-class BPO services, world-wide from Cape Town.

Our BPO Offering

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Our wide range of contact centre and back-office services allows our clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

 

Delivering world-class BPO services

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South Africa is fast becoming one of the most sought-after outsourcing destinations in the world. SA Commercial BPO is at the forefront of this rapidly growing call and contact centre industry. By collaborating with industry peers and BPeSA, we are continuously striving to put South Africa on the international map. We are poised for local and international growth and anticipate that by 2016, 30 percent of our clients will be offshore.

Our clients are delighted with how our business process services help them…

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Reduce operational costs
Increase business processing speed
Assist in achieving targets
Improve retention of client base
Increase usage of products and service offerings
Yield greater return on investment

Our Services

Inbound calling services

Outbound calling services

Client retention programmes

Order fulfilment

Research & survey services

Data & back office services

Cross sell/up sell

Helpdesk & technical support services

Lead generation & appointment setting

Campaign management & control

Online & e-support services

Client service management